Desperate Brays of a Frustrated IT Mule

July 31, 2007

Tech Support ….the way we do it

Filed under: Support — technodonkey @ 12:34 pm

Now thatz a familiar territory to all of us ! Technical Support  ! The primary source of our existence and only mode of survival. Everyone looks upto to our techies to solve their problems.

 indian-tech-support.jpg

Well whatz the raison de success behind our ever so efficient support for user queries being thrown upon the 12,000 rupees a month (a phone line,headsets and free dinner included) guy who almost invariably solves the problem each time ?

Answer – Sympathy.

Our techie support guys  sympathize more with the user rather than showing interest in solving the problem. Heres how a typical conversation between an average to low intelligence possessing support personnel has with an absolutely computer naive unsuspecting user :

UU – Unsuspecting User , AIS – Average IQ Support guy

UU – Hello ?
AIS – Hello ? Hello ?
UU – Yes Hello ?
AIS – Hello ?
UU – Ok i have problems with sending my email today
AIS – Oh u have problems haan ! (being silent)
UU (baffled thinking isnt he going to ask more questions!) – Ok , i try to click the send button but it gives me an error message
AIS – Error Message ? What error message ?  are u  trying to send amail ?
UU (thinking wtf!) – YES , AND IT WONT GO. !
AIS – Okie ! , did u try clicking the button twice or more , sometimes it doesnt send the first time
UU – Yes I did , but it wont work
AIS – Did u try rebooting the machine, sometimes its a problem with the machine
UU – Yes I did that too , but the same problem
AIS – Same problem haan ? Ok let me check on my machine (Click..Clicka Click Click) . After a 5 minute pause and an impatient user . – But its working on my machine .
UU – Ok, what do i do now ?
AIS – ummm, what are u tryign to send ?
UU – Its a presentation zipped and attached
AIS – hmmm, weird problem ! Can you close your application and try again ?
UU (REALLY annoyed) – I TOLD U I DID THAT TWICE, but it wont work
AIS – OK ! Can you try sending a test mail to me ?
UU – Ok, (does so and that fails too)
AIS – See it failed !
UU – I already know that . whatz the solution? I am getting very late now.
AIS – I am not sure .Although I do understand your problem.
UU – Dont u want to know what error message is being displayed?
AIS – Yeah ok. what is the error message
UU – Unable to send mail due at location 0x5FCA7777. Size transmission error.
AIS – Ok there seems to be some machine related problem. Sorry but We dont support that
UU (about to lose it) – Hey ! Everything else works fine ! Hold on! Could it be that my mailbox quota is full and its not allowing me to send more mails because of it ? Can i try cleaning some of my mails and try sending again!
AIS- Yes I think u can try that .

UU tries and the same works just fine.

UU (with extreme Frustration) – THANKS A LOT . YOUR HELP IS INDEED APPRECIATED
AIS – UR WELCOME .BYE. CLICK…

 A Better and more meaningful version of the above conversation can be seen it

http://www.youtube.com/watch?v=noUQTRnF_vY

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